Spring. As we move into this new season it is time to ask yourself - "what will you do to spring into action?" If we all identify steps we can take to make our businesses stronger and more creative then we will all see improved results. Keep it simple and do one thing to start - that constitutes progress! I would like to suggest that you start with some elements of your customer or client service - what can you do to make one area of your services even better? Great customer service is what keeps your customers coming back to you so take advantage of change you can make to keep and improve your relationship with your clients. Start today!

"Customer service doesn't come from a manual, it comes from the heart. When you're taking care of the customer, you can never do too much. And there is NO wrong way - if it comes from the heart."

- Debbie ("Mrs.") Fields

If you wish to see articles on small business visit the FLIPBOARD App on your Smart phone look for the magazines – Bermuda Business Coach and if you have or know a person with diabetes also visit My Diabetes Life. Thanks.

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